Renters & Tenants

• Why was I charged a late fee and how is it applied?
• How can I change or cancel a scheduled payment?
• When will my landlord receive my rent payment? What happens if my rent payment fails?
• How do I enroll in Auto Pay? How do I change my Auto Pay details?
• How do I pay an invoice?
• How do I add a payment method to Baselane to pay my invoices?

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• How do I onboard as a Renter?
• Can I get renters insurance with Baselane?
• How do I unsubscribe from emails?
• What do I do if I didn't receive the invite from my landlord?
• How do Renters use Baselane?
• As a Renter, what should I do if my Rent Collection details are wrong?

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• How do I delete my account?
• How do I change my password?
• Where can I see my Rent Collection details and my deposits held?
• I’m having issues logging into my tenant account. How can I change my password?