How to Set Up and Manage Auto Pay for Rent Payments

In this article, we will cover: 

• What is Auto Pay?
• How to enroll in Auto Pay
• How to update Auto Pay for a single invoice
• How to update Auto Pay for all invoices
• Frequently asked questions

What is Auto Pay?

Auto Pay helps ensure your rent is paid on time by automatically initiating your payment before the invoice due date. We recommend enabling Auto Pay to reduce the risk of missed payments and late fees.

When setting up Auto Pay, you can choose to have your payment begin processing 1–5 days before your rent due date.

Auto Pay cannot be scheduled to begin on the rent due date. Because bank transfers require processing time, payments must be initiated before the due date to help ensure they are processed or deposited by the due date. Be sure your selected payment method has sufficient funds available before your scheduled processing date.

How to enroll in Auto Pay

You can enroll in Auto Pay directly from your Rent Payments page.

1. From your dashboard, select the Key icon to open Rent Payments.
2. Select Enroll in Auto Pay.
3. Choose your preferred payment method.
4. Select when you'd like your payment to begin processing. You can choose any time 1–5 days before the due date. 
   • Note: Same-day (due date) Auto Pay is not available.
5. Select Save. 

Note: You can also enroll in Auto Pay when scheduling your first rent payment. During the schedule payment flow, you'll have the option to enable Auto Pay for future payments.

How to update Auto Pay for a single invoice

To update Auto Pay settings for one recurring invoice:

1. Go to Rent Payments by selecting the Key icon.
2. Find the upcoming invoice and select Details.
3. Select Edit Auto Pay Details.
4. Update your payment method, change when your payment begins processing (1–5 days before the due date), or cancel Auto Pay for that invoice.
   • Note: Changes cannot be made if the invoice is already being processed. 
5. Select Save.

How to update Auto Pay for all invoices

To update Auto Pay settings across all recurring rent payments:

1. Go to Rent Payments by selecting the Key icon.
2. Select Auto Pay Active.
3. Make any of the following changes:
   • Update your payment method.
   • Change when your payment begins processing (1–5 days before the due date).
   • Cancel Auto Pay for all recurring invoices.
4. Select Save to apply your changes.

Frequently asked questions

Can I schedule Auto Pay for my rent due date?

No. Auto Pay can only be scheduled to begin 1–5 days before your rent due date. Since bank transfers require processing time, Auto Pay is designed to initiate payments before the due date to help ensure they are processed on or delivered by the due date.

Can I use a different payment method for Auto Pay?

Yes. You can update your payment method at any time from your Auto Pay settings.

Can I cancel Auto Pay?

Yes. You can cancel Auto Pay for your recurring rent payments at any time from your Auto Pay settings.

Note: If a payment has already started processing through Auto Pay, you won't be able to cancel that payment. Disabling Auto Pay will only prevent future recurring payments from being scheduled.