How can I change or cancel a scheduled payment?

When payment has been scheduled, you can change the payment details and payment method, or cancel the scheduled payment as long as the payment has not started to process. To do so, follow the steps below:

• Go to the 'Invoices' page on your main dashboard and click ‘Details’ for the relevant invoice
• Click the ‘Edit payment details’ button. If the invoice is enrolled in Auto Pay, instead you’ll see ‘Edit Auto Pay details’
• In the window that opens, you can change the payment method, and the payment date, or cancel the payment altogether
• If you're making changes, select the 'Save' button to finalize your changes

Note, that if you cancel a scheduled payment, the status of the invoice will revert back to 'To Pay' or 'Overdue' depending on the due date of the invoice.

You cannot change the payment amount as this is controlled by the landlord.