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Help Center | Baselane
RE Investors & Landlords
General Inquiries

General Inquiries

Can I import CSV files into Baselane?
How Baselane Processes Rent Payments with Stripe
How do I unsubscribe from emails?
How does Baselane keep my money and information secure?
Is my Baselane account FDIC insured?
Does Baselane have a mobile app?
How is my bank and credit card data stored?
What is Plaid?
How can I provide product feedback or submit a feature request?
How to Contact Baselane Support
I’ve been referred by another landlord — what do I need to do to earn the $100?

85 Fifth Ave, Floor 7
New York, NY 10003

Customer Support Hours:
Mon - Fri: 9am - 7pm ET
Sat - Sun: 9am - 5pm ET

Phone Support Hours:
Mon - Fri: 9am - 6pm ET
+1 (888) 586-1618

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Privacy Policy Terms of Use

Baselane is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. FDIC insurance is available for funds on deposit through Thread Bank, Member FDIC. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply. The Baselane Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc., and may be used anywhere Visa cards are accepted.

Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at thread.bank/sweep-disclosure and a list of program banks at thread.bank/program-banks. Please contact customerservice@thread.bank with questions regarding the sweep program. Pass-through insurance coverage is subject to conditions.
The Annual Percentage Yield (APY) on your Savings Account is accurate as of 12/10/2025. Total balances across Checking Accounts and Savings Accounts are used to calculate APY tier, but only money in Savings Accounts is eligible for interest. Total balances less than $10,000 earn up to 1.30% APY for Savings Accounts. Total balances between $10,000 and $24,999 earn up to 2.03% for Savings Accounts. Total Balances between $25,000 and $49,999 earn up to 2.39% APY for Savings Accounts. Total balances of $50,000 or more earn 2.63% APY for Savings Account. Rates are variable and are subject to change after account opening. An APY bonus is applied to accounts that collect rent via Baselane banking within the prior calendar month.

*All testimonials, reviews, opinions, or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk.