We value your feedback. Whether it’s a suggestion, idea, or something that isn’t working as expected, your input helps us improve Baselane and shape future updates.
In this article
• How to share product feedback
• How to submit a feature request
How to share product feedback
You can share product feedback in the following ways:
Chat Support Widget: Through our in-app messenger (Monday–Friday, 9 AM – 7 PM ET).
Email: support@baselane.com (Monday–Friday, 9 AM – 7 PM ET).
Phone: +1 (888) 586-1618 (Monday–Friday, 9 AM – 6 PM ET).
Survey: Complete the feedback survey available within our in-app messenger.
Our team reviews all feedback and shares it directly with our Product team.
How to submit a feature request
If you would like to request a new feature or enhancement, please submit it through our feature request board.
On the feature request board, you can:
• Submit new feature ideas
• Search for existing requests
• Upvote features submitted by other users
Before submitting a new request, we recommend searching the board to see if your idea has already been posted. The more upvotes a feature receives, the more visibility it gains with our Product and Leadership teams as they evaluate future releases.
If you have any questions about submitting feedback or feature requests, please contact our Support team, and we’ll be happy to assist.
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