Our Support team is here to help with questions about your Baselane account, banking features, rent collection, bookkeeping, and any troubleshooting.
In this article, we will cover
Chat Support
You can start a conversation with us directly from:
The chat widget appears in the bottom-right corner of your screen.
Chat Support Hours
Messages are reviewed and responded to during the following hours:
Monday–Friday: 9 AM – 7 PM ET
Saturday–Sunday: 9 AM – 5 PM ET
Live Chat Hours
Agents are available for real-time chat:
Monday–Friday: 11 AM – 4 PM ET
Phone Support for Real Estate Investors
You can call us at: +1 (888) 586-1618
Phone Support Hours
Monday–Friday: 9 AM – 6 PM ET
If we miss your call, please leave a voicemail. We will return your call within the same business day.
Note: Renters can speak with representatives via email and our support widget.
Email Support
You can email us anytime at support@baselane.com.
Emails are reviewed and responded to during:
Monday–Friday: 9 AM – 7 PM ET
Saturday–Sunday: 9 AM – 5 PM ET
Priority Support for Baselane Smart Users
Baselane Smart subscribers receive priority support, giving you faster responses and access to dedicated assistance across all support channels.
Feature Requests & Roadmap
Have feedback or a feature you’d like to see?
Visit our Feature Requests & Live Roadmap page to:
Submit new feature ideas
Vote on existing requests
Explore what the Baselane team is building next
Learn More About Baselane
Interested in exploring Baselane features, including Smart tools like Auto-Tag Assistant, Advanced Rule-Based Bookkeeping, and Receipt Matching?
Join our bi-monthly live demo and platform walkthrough, hosted every other Friday from 12 PM – 1 PM ET.
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