How do I update a tenant’s profile information?

This article explains how landlords can update a tenant’s profile information in Baselane, including where to make updates and when Baselane's Support team is required to assist with email changes.

In this article, we will cover

• Before you update a tenant’s profile

• Where to update a tenant’s profile

• Updating email addresses for pending tenants

• Updating email addresses for active tenants

• Frequently Asked Questions

Before you update a tenant’s profile

Whether a tenant’s email address can be updated depends on whether the tenant has completed account setup.

• Pending tenants (invite not yet accepted): Landlords can update the tenant’s email directly.

• Active tenants (account already set up): Email updates require assistance from Baselane's Support team and are only possible if specific conditions are met.

Where to update a tenant’s profile

1. Log in to your Baselane account and navigate to the Tenants page.

2. Locate the tenant you’d like to update.

3. Select the three vertical dots in the top-right corner of the tenant’s profile.

4. Click Edit Details to view and update available fields.

Updating email addresses for pending tenants

For pending tenants who have not yet accepted their invite, landlords can update the following details directly:

• Name

• Email address

• Phone number

• Resend the tenant invitation

Changes will apply immediately and update the tenant’s invitation.

Updating email addresses for active tenants

For active tenants who have already completed account setup, landlords cannot update the email address directly from their dashboard.

If an email update is needed, either the landlord or the tenant must contact Baselane Support. Email updates can only be completed on the backend if all of the following conditions are met:

• The tenant created a manual password (did not sign up using Google SSO).

• The tenant is not enrolled in Rent Reporting.

If any of these conditions are not met, the tenant’s email address cannot be changed.

Frequently Asked Questions

Why can’t I edit an active tenant’s email myself?
Once a tenant has completed account setup, email updates are restricted for security and compliance reasons.

Can my tenant request the email update directly?
Yes. Either the landlord or the tenant can contact our Support team to request an email update, provided the eligibility requirements are met.

What if my tenant signed up using Google SSO?
If a tenant signed up using Google SSO, their email address cannot be updated.

What if my tenant is enrolled in Rent Reporting?
If a tenant is enrolled in Rent Reporting, their email address cannot be changed.