To schedule rent payments through the Baselane tenant portal, tenants must first add a payment method. Tenants can connect or manually add a bank account (ACH) or a debit or credit card to pay invoices and schedule rent payments. Please note that different payment methods may include additional fees.
In this article, we will cover
How to Add a Payment Method in the Tenant Portal
Once your tenant account is activated, sign in to the Baselane tenant portal.
Navigate to the Payment Methods page from the navigation bar (card icon).
Click Add New Payment Method.
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Select the payment method you would like to add:
Bank account (ACH)
Debit or Credit card (3.49% processing fee)
Adding a Bank Account Using Plaid (Recommended)
Plaid is a secure banking connectivity provider trusted by more than 12,000 financial institutions. Baselane does not have access to or store your banking login credentials.
Go to the Payment Methods page in the tenant portal.
Click Add New Payment Method.
Select Bank Account.
Choose the Instant Recommended option to connect your bank account using your online bank login credentials via Plaid.
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Select Continue, then search for and select your bank in the search bar.
- If your bank is not listed, you will need to add your routing and account number manually. Please see Adding a Bank Account Manually for instructions.
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Enter your online banking credentials in the Plaid window.
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Once the Plaid Connect account flow is complete, your bank account will be ready to use for scheduling rent payments.
- On occasion, Plaid may connect to your bank account to confirm sufficient funds are available for an upcoming rent payment or invoice. Your bank may send a notification when this occurs.
Adding a Bank Account Manually
If you prefer not to connect or can not link your bank account via Plaid login credentials, you can manually add it using your routing and account numbers.
Go to the Payment Methods page in the tenant portal.
Click Add New Payment Method.
Select Bank Account.
From the Plaid pop-up window, select Manual.
Select Continue.
Enter your routing number.
Select Continue.
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Enter your account number.
You will need to enter your account number twice.
Select Continue.
Enter the legal account name of the manual bank account.
Select account type [Checking or Savings].
Select Continue.
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Select Authorize.
For secure verification, Plaid will make one deposit of 0.01 into your account in about one to two business days.
You will not be able to schedule your rent payment until the microdeposit is verified in your Baselane tenant account.
Verifying Your Bank Account
If you added your bank account manually, you will need to verify it using a micro-deposit.
Baselane will deposit $0.01 into your bank account within 1–2 business days.
The transaction description will contain a three-letter verification code.
Check your bank transaction history to locate the code.
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You can find the code by:
Viewing your mobile banking app.
Log in to your online banking account.
Contact your bank to retrieve the 3-letter code.
Once you receive the deposit:
Sign in to the Baselane tenant portal.
Select the Payment Methods (card icon).
Select the bank account you added.
Click Verify Account.
Enter the three-letter code shown in the deposit description.
Click Continue.
Once the account is verified, your bank account will be ready to use for scheduling rent payments.
Adding a Debit or Credit Card
You can also add a debit or credit card to pay rent invoices.
Select Payment Methods (card icon) in the tenant portal.
Click Add New Payment Method.
Select Debit or Credit Card.
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Enter the following information:
Cardholder name
Card number
Expiration date
Security code
Billing address
Click Add Card.
Your card will be saved and available for scheduling payments.
Payments made using a debit or credit card include a 3.49% processing fee.
Processing Fees for Different Payment Methods
Processing fees depend on the payment method used and may depend on how the landlord collects their rent payments
Bank account (ACH): Free if received into a Baselane Banking account.
ACH payments may include a $2 processing fee per invoice if the landlord receives rent in an external bank account. Landlords can choose whether they or the tenant will take on the fee.
ACH payments are free for tenants if the landlord receives rent into a Baselane banking account.
Debit or credit card: Payments made with a debit or credit card include a 3.49% processing fee charged to the tenant.
The card fee will be displayed on the invoice before payment is confirmed.
The card fee is not charged to the landlord; it is added to the tenant's invoice.
Frequently Asked Questions
Is there a fee to pay rent using a bank account (ACH)?
ACH payments are free when the landlord collects rent into a Baselane banking account, and the $2 ACH processing fee is waived.
If the landlord receives rent into an external bank account, a $2 ACH processing fee may apply per invoice. The landlord can choose whether to cover the fee or pass it on to the tenant.
Is there a fee to pay rent using a debit or credit card?
Yes. Payments made using a debit or credit card include a 3.49% processing fee charged to the tenant's rent invoice.
Is it safe to connect my bank account using Plaid?
Yes. Plaid is a secure banking connectivity provider used by more than 12,000 financial institutions. Baselane does not have access to or store your banking login credentials.
How long does it take to verify a bank account added manually?
Micro-deposits typically appear in your account within 1–2 business days. Once you enter the verification code, your account will be verified, and you can schedule your rent payment.
Tenants who have added their bank account manually and have not entered the 3-letter code cannot schedule their rent payment until the micro deposit is received and the 3-letter code is entered.
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