How do I add a payment method to Baselane to pay my invoices?

To add a payment method to your account, follow the steps below:

1. Go to the Payments Methods page from the navigation bar
2. Click on ‘Add New Payment Method’ and follow the steps to add a new bank account, credit, or debit card.

Adding a bank account via login credentials with Plaid (*Recommended*)

To ensure instant availability of your payment method for scheduling payments and to minimize the risk of payment failures and late fees, we highly recommend connecting your bank account via Plaid.

• From the 'Add New Payment Method' button, click on ‘Bank Account’ and select the option to enter your login credentials
• Provide Plaid with your login credentials for the bank you would like to use to pay rent. Please note that Baselane does not have access to or store this information
• Once Plaid verifies that you own the account, you should be all set to use your new payment method

Please note, that Plaid is a secure and leading provider of banking connectivity that supports and is trusted by over 12,000 financial institutions. Please note that on occasion, Plaid will connect to your account to verify that there is sufficient balance to cover an upcoming rent payment or invoice. This may trigger a notification from your bank regarding account access. To learn more about Plaid, see here.

Payments via ACH may be subject to a $2 fee. Landlords can cover the fee or pass it on to the tenant.

Adding a bank account manually via account & routing numbers

Go to the Payments Methods page from the navigation bar.

Click on ‘Add New Payment Method’ and follow the steps to add a new bank account, credit, or debit card.

1. From the 'Add New Payment Method' button, click on ‘Bank Account’ and select the option to add an account manually from the Plaid pop-up

2. Provide Plaid with the account and routing number for the bank you would like to use to pay rent
   
   
3. Once added, you will receive the following email from Baselane:

4. We will deposit $0.01 into your bank account within 1-2 business days for verification purposes. The deposit will have a 3-letter code in the transaction description.

You can locate the three-letter code within your transaction history from your mobile banking app,  online banking website.

Alternatively, if you don’t use online/mobile banking, you can reach out to your bank and ask them to retrieve that code for you from your transaction history.

Below is an example of the micro-deposit transaction with the three-letter code (the code in this example is HRE - highlighted in red):

5. Once you receive the $0.01 deposit, sign in to Baselane and go to the Payment Methods page. Select the account and Click on the Verify account button.

6. Follow the instructions to enter the three-letter code in the description of the deposit to verify your account, then click Continue. You’ll see this message: Payment method added. See the images below for an example:

7. You’ll receive an email confirmation.

______________________________________

8. Your payment method has been added!

Adding a debit or credit card:

• Click ‘Debit or Credit Card’, and you will be prompted to enter your card information, including cardholder name, card number, expiration date, security code, and billing address.
• Press ‘Add Card,’ and your card will be saved and ready to make payments.

Please note there is a 3.49% convenience fee to pay an invoice with a debit or credit card.

What can you do to ensure the fastest processing time?

Faster payments lead to reduced late fees and lower the risk of declines

• We recommend that Renters connect their bank accounts using their online banking login credentials via Plaid to reduce the risk of a payment failing and incurring late fees.
• To ensure a smooth rent payment process, we kindly request that you maintain sufficient funds in your account starting a few days prior to the rent due date and continue to do so until the payment is processed.

If you need to delete a payment method, see the instructions here.