How do I enroll in Auto Pay? How do I change my Auto Pay details?

What is Auto Pay?

We highly recommend enabling the Auto Pay feature to minimize the risk of paying any late fees so that you never miss a payment.

How do I enroll in Auto Pay?

To enroll in Auto Pay, please follow the steps below:

• From your main dashboard, select the 'Key' icon
• At the top-right of your screen, select the ‘Enroll in Auto Pay’ button
• Select the payment method 
• Select the payment date (note- once auto pay is selected, funds will be withdrawn a few days before the due date, and the tenant will need to ensure funds are in the account based on the payment date they select). 

In addition, any time you schedule a one-time payment on a recurring invoice, we’ll provide the option to enroll in Auto Pay for future payments.

How do I change my Auto Pay details?

To change your Auto Pay details for an individual invoice, please follow the steps below:

• Select the ‘Key’ icon and click ‘Details’ for an upcoming invoice on Auto Pay
• In the window that opens, click on ‘Edit Auto Pay Details’
• You can change the payment method and payment date here or cancel the Auto Pay series altogether.

To change your Auto Pay details for all invoices, please follow the steps below:

• Select the 'Key' Icon (Rent Payment) and select the blue 'Auto Pay Active' button
• You can change your existing Auto Pay details in the open window or cancel the entire Auto Pay series. 
• Payment Method: Change the payment method for your Auto Pay
• Payment Date: Change the number of days before the due date the Auto Pay will begin the invoice payment
• Cancel Auto Pay: Select if you wish to cancel your Auto Pay series altogether
• Select the blue 'Save' button at the bottom of the page to save your changes

If you have further issues or questions, please contact support@baselane.com from Monday through Friday, 8 AM to 8 PM EST, or call us at +1 (888) 586-1618 from Monday through Friday, 9 AM to 4 PM EST.