What do I do if my physical debit card is lost or stolen? How do I replace my physical debit card?

If you have lost or misplaced your card, we recommend immediately locking your card to prevent unauthorized purchases from occurring.

If you have lost or misplaced your card, you can temporarily lock it at any time in three ways:

1. Call the Baselane Visa Support number at +1 (833) 852-1519 and request the card to be locked.
2. Log into your Baselane account and go to the ‘Cards’ section on the Baselane Banking page. Here, you can click on the 'View Details' button to open up the card’s details and lock/unlock the card as required.
3. Contact the Baselane Support team to do it for you

You can later reactivate a locked card by calling the Visa Support number or by going back to the ‘Card’ details page on your Baselane account and unlocking it.

Alternatively, if you would like to request a replacement card, please reach out to Baselane Support.

Phone support is available Mon-Fri from 9:00 am - 4:00 pm EST at +1 (888) 586-1618.
Or reach our support center at any time by emailing us at support@baselane.com
Agents will be available to reply to your emails from 8:00 am - 7:00 pm EST.