How can I view the payment status for an invoice and verify that my tenant has made a payment?

This article explains how to view rent payment statuses, understand what each status means, and track invoice payment processing timelines in Baselane.

In this article, we will cover

• Overview of Payment Summary 
• What each payment status means
• How to filter invoices by payment status or date
• How to view payment timelines for individual invoices
• Frequently asked questions

Payment Summary

At the top of the Rent Collection tab, you’ll see a Payment Summary that provides an overview of all tenant rent payments based on their current status. Selecting any payment status displays all invoices under that category.

Payment statuses include:

Completed: The payment has been deposited into your bank account. 

Processing: The tenant has submitted payment, and it is in progress. Processing timelines depend on your plan:

• Baselane Smart (2-day Rent): Payments are processed within 2 business days.
• Baselane Core (Standard Processing): Payments are processed within 5 business days. 

Important timing notes:

• Processing timelines are based on business days only and do not include weekends or federal holidays.
• Payments scheduled or due on a weekend or federal holiday will begin processing on the next business day.
• Payments submitted after the 2 PM ET daily cutoff time will begin processing on the next business day. 

Unpaid: The invoice is not yet due, and no payment has been scheduled.

Overdue: The invoice is past due, and no payment has been received, or the payment failed during processing and is now overdue. 

Filter invoices by payment status or date

You can filter invoices by payment status, payment date, due date, or a custom date range.

To filter invoices:

1. Go to the Rent Collection page.
2. Select any status in the Payment Summary.
3. Click the blue Filter icon in the top-right corner.
4. Choose your desired filters and select Apply Filters.

View payment status for a tenant’s invoices

You can also view the payment status for invoices tied to a specific tenant or lease.

To view invoice statuses:

1. Go to the Rent Collection tab.
2. Under Active Lease, select the property you want to review.
3. Click View All Invoices.

All invoices will appear with their current status listed in the Payment Status column.

Individual Invoice Payment Timeline

Each invoice includes a detailed payment timeline showing the progress of the payment.

To view a payment timeline:

1. Navigate to Invoices using the steps above.
2. Select an individual invoice.
3. Review the Payment Timeline section to see each stage of the payment.

Frequently Asked Questions 

Why does my invoice show “Processing” but the funds haven’t arrived yet?

When an invoice shows as Processing, the tenant has submitted payment, but the payment is still moving through the banking network. Processing timelines are based on business days only. If the payment was scheduled on a weekend, holiday, or after the 2 PM ET daily cutoff time, processing will begin the next business day.

Does “2-day Rent” mean calendar days?

No. 2-day Rent applies only to business days. Weekends and federal holidays are not included, and payments submitted after the 2 PM ET daily cutoff time will begin processing the next business day.

What should I do if a payment shows as Failed?

If a payment fails, no funds were deposited. The tenant and the landlord will receive email notifications that the payment failed, and the tenant will need to resubmit payment.

Can I see the exact steps of a payment?

Yes. You can open any individual invoice and review the Payment Timeline to see each stage of the payment’s progress.