Once your Baselane Banking application is approved you will be mailed a physical debit card to the address you provided in your application. Your card will be delivered within 7-10 business days.
Activate your card via Baselane Account Online:
- Log into your Baselane account
- Head to the Baselane Banking tab
- Click on 'Cards'
- Select the card you wish to activate
- Enter the OTP you received via text
- Enter the CVV and Expiry Code
- Enter the PIN you would like to use on the card and Activate the card
You will now see that the card shows as 'Active' - you can now start using the card!
Change or Reset PIN:
To change or reset your PIN, please contact our Support team at +1 (888) 586-1618 to initiate the process. We will first need to verify your account for security purposes.
Once verified, we will send you an email with a PIN reset link. Please note that the reset link will only be valid for 5 minutes after it is opened.
Our phone support hours are Monday to Friday, 9 AM to 6PM ET.
Do virtual cards have PINs?:
Once you’ve created a virtual Debit Card, you may wonder why you were not asked to set a PIN for it. This is because virtual Debit Cards do not have PINs by default.
If you’re trying to use your virtual card and you’re asked to provide a PIN, please either:
-
Bypass this by selecting ‘Enter’ to continue
-
Enter ‘0000’ as the PIN code
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