How can I create a one-time invoice to send to my tenant?

You can create a one-time invoice to request additional payments from your tenant, such as utilities, fees, or one-off charges.

In this article, we will cover

• How to create a one-time invoice
• How one-time invoicing work on Baselane
• Tenant notification and payment process

How to create a one-time invoice

1. Select the Rent Collection icon (key) on your Baselane dashboard (left side)
2. Under Active, select the property that requires a one-time invoice
3. Click the arrow to expand the property details drawer
4. Select View All Invoices
5. Click the + Add Invoice button (top right)
6. Enter the invoice details:
   • Payment due date
   • Receiving bank account
   • Invoice items and amount
   • Click Create Invoice to send it to your tenant

How one-time invoices work on Baselane

• One-time invoices are used to request additional payments outside of recurring rent.
  • Utilities
  • Repairs
  • Move-in fees 
  • Pet or Cleaning deposits
• If your tenant is enrolled in Auto Pay, it will not apply to one-time invoices
  • Tenants will be notified via email that a new invoice has been generated 
  • Tenants must manually schedule and submit payment

Tenant notification and payment process

The tenant will receive an email notification that a new invoice(s) have been generated.

• The invoices will reflect under their rent payment dashboard.
  • The tenant can select Details to review the invoice further
  • Tenants can select Pay to schedule the payment 
• The invoice must be scheduled manually, as one-time invoices are not included in Auto Pay.
• Tenants are notified to log in to their tenant portal and complete the payment.
• One-time invoices are processed the same way as rent payments.
  • 2 business days with Baselane Smart
  • 5 business days with Baselane Core